Device help

Get step-by-step help and info for your device.

Access Downloaded Files

Access files downloaded from a web browser, email, and messages.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Back Up & Restore with a Computer

Back up and restore your device with a computer.

Back up & Restore with Memory Card

Find out how to back up contacts, photos, and files with a memory card to increase device memory or transfer to another device.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.

Optimize Battery Life

Tips and tricks to extend your battery performance.

Display

Change display settings and wallpaper.

Block or Unblock Calls

Learn how to block or unblock calls from your device.

Call Features

Get familiar with in-call options, including muting and speakerphone, as well as advanced call features, such as creating a conference call.

Call Forwarding

Manage call forwarding from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Airplane Mode

Learn how to turn Airplane Mode on and off using the Quick Settings or through Settings.

Bluetooth

Learn how to turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn cellular data connection, international roaming, and mobile data connection on or off.

Wi-Fi

Turn Wi-Fi on or off, connect to a Wi-Fi network, and remove a Wi-Fi network.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Learn how to set up your device for the first time or after a factory reset.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Gestures & Navigation

How to use assign and use programmable shortcuts to quickly access features.

Keypad & Typing

Access keyboard settings, auto-complete suggestions, and emojis.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Manage AT&T Prepaid Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block or Unblock Messages

Block messages from your device.

Contacts

Learn how to add, view, delete, customize by adding a picture or ringtone, and back up your contacts.

Messaging Settings

Manage messaging settings such as notification alerts, Advanced Messaging, message limits, and emergency/AMBER alert settings.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Gestures & Navigation

How to use assign and use programmable shortcuts to quickly access features.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Phone Assembly

Install and remove the battery, SIM card, and memory card (microSD).

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Activate New AT&T Prepaid® Service

Learn how to activate an AT&T Prepaid service on your device, online, or over the phone.

Manage AT&T Prepaid Account

Change your AT&T Prepaid plan, check your balance, add money to your account and more.

Mobile Hotspot

Learn how to set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Set Up Voicemail

Set up voicemail.

Display

Change display settings and wallpaper.

Learn & Customize the Home Screen

Learn how to change the wallpaper and edit home screen shortcut

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Browse the Web

Access the web, access or edit bookmarks, and access browser tabs.

Calendar

Access the calendar on your device and learn how to manage events.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Access, Store Photos & Videos

Learn how to access photos and videos.

Take a Picture or Video

Learn how to take a picture or video, switch between camera and video modes, and more.

Take a Screenshot

Learn how to take a screenshot and share or edit your screenshot.

Transfer Photos & Videos

Learn how to transfer files to or from your device and a computer.

Secure My Device

Learn how to lock or unlock your display, set a screen security lock, get your PUK code, or request your device be unlocked from the AT&T network.

Accessibility

Accessibility features improve the usability of your device for users with impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date, Time & Alarm

Learn how to set the date and time on your device as well as use the alarm clock.

Display

Change display settings and wallpaper.

Notifications & Alerts

Learn how to access and adjust notification settings and turn notifications on or off.

Sounds

Change volume settings, ringtones, notification alerts and do not disturb.

Available Storage

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.

Find IMEI, Phone & Serial Number

Learn how locate your device's IMEI, serial number, and phone number.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage, set data limits, and see the apps using the most data.

Reset Device

Learn how to perform a soft, factory, or alternate master reset of your device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Set Up Voicemail

Set up voicemail.

Having device issues?

Fix common service and device problems.