Question 1

Can I bring my own phone when switching to AT&T?

Accepted Answer

Yes, you can bring your own phone when switching to AT&T. AT&T supports a wide range of devices, making it easy for you to switch while keeping your current phone.

Check your phone’s compatibility and learn more about how to bring your own device to AT&T

Question 2

What are AT&T’s unlimited data plans?

Accepted Answer

AT&T is proud to offer our best deals on unlimited wireless plans, including:

AT&T Unlimited Starter® SL plan: Get unlimited talk, text & data in and between the U.S., Canada & Mexico (2G off net data speeds may apply), 5G access, AT&T ActiveArmor^SM security, a free app, to help block annoying spam calls & texts, plus more*. Plus, 5GB of hotspot data
AT&T Unlimited Extra® EL plan: Get everything in Unlimited Starter SL combined with AT&T ActiveArmor^SM advanced security, a free app to monitor the dark web for your personal information and help block harmful websites, and more. Plus, 75GB of high-speed data and 30GB of hotspot data*. (After 75GB, AT&T may temporarily slow data speeds if the network is busy.)
AT&T Unlimited Premium® PL plan: Get the best of everything including unlimited high-speed data that can’t slow down based on how much you use, and 60GB of hotspot data.(After 5GB/30GB/60GB speeds slowed to max. 128kbps.)

Get tips on choosing the best unlimited cell phone plan for you

Question 3

How does the AT&T Guarantee work with my wireless plan?

Accepted Answer

With the AT&T Guarantee, customers can expect:

Connectivity you depend on. If there’s a network interruption, we’ll fix it fast and credit you a full day of service.¹ Guaranteed.

Deals you want. Our best deals on smartphones don't require the most expensive plan like our competitors do.² And no hidden fees or equipment charges with fiber. Guaranteed.

Prompt, friendly service you deserve. Speak to a friendly tech expert within five minutes or schedule a callback at a time that you choose.³ Plus, same or next day technician availability. Guaranteed.

Learn more about the AT&T Guarantee

Question 4

What is AT&T’s most affordable phone plan?

Accepted Answer

The most affordable cell phone plan for you will depend on your needs and how many people are on your plan. There are three main types of wireless plans available: unlimited, capped (or tiered) and pay-as-you-go (or prepaid) plans.

Unlimited cell phone plans are phone plans with unlimited data, talk, and text services. AT&T offers three unlimited plans:

AT&T Unlimited Premium® PL is available for $50.99/month per line when you get four lines, plus taxes and fees.
AT&T Unlimited Extra® EL is available for $40.99/month per line when you get four lines, plus taxes and fees.
AT&T Unlimited Starter® SL is available for $35.99/month per line when you get four lines, plus taxes and fees.

Learn tips on how to choose the best unlimited plan for you.

AT&T also offers the AT&T Value Plus^SM VL plan and the AT&T 4GB^SM plan. The Value Plus VL plan may be an affordable option for single-line users since it offers unlimited talk, text and data for $50.99 per month per line plus taxes and fees. One thing to note is this plan does not include a hotspot data allowance like the other unlimited plans.

Pay-as-you-go (also known as prepaid) plans enable you to pay upfront only for a set amount of service (minutes, texts, and data) you use. With this type of plan, you pay every month or every few months, and you're only committed to it for the amount of service you purchase ahead of time. Learn more about AT&T Prepaid plans.

Question 5

What is AT&T’s best cell phone plan?

Accepted Answer

The best AT&T cell phone plan will depend on your personal needs and budget. The AT&T Unlimited Premium^® PL plan provides the best of everything including unlimited high-speed data that can’t slow down based on how much you use, and 60GB of hotspot data.*

*After 60GB speeds slowed to max. 128kbps.

Question 6

Does AT&T have family mobile plans?

Accepted Answer

Yes, with Unlimited Your Way, you can pick a plan for each line on your account. Get the best phone plans for two or more lines. All plans include unlimited talk, text & data, AT&T 5G, and AT&T ActiveArmor℠ security.* Plan choices for each line differ based on price and included features like hotspot data, and 4K UHD so you can get a perfect match for each family member.

Question 7

What carrier has the best coverage?

Accepted Answer

AT&T is the network you can depend on to stay securely connected. Our 5G network enables faster data rates with lower latency in transmitting data than previous generations, like 4G.*

Learn how to switch to AT&T

AT&T has invested more than $135 billion in our wireline and wireless networks, and we continue to invest in the network, to ensure our customers can count on us for coverage and reliability. View AT&T’s extensive coverage on our wireless coverage map

Question 8

How much does AT&T cell phone service cost?

Accepted Answer

The cost of cell phone service will vary depending on your plan choice and how many lines you have on your plan.

AT&T Unlimited Premium® PL is available for $50.99/month per line when you get four lines, plus taxes and fees. That includes unlimited talk, text and high-speed data that can’t slow down based on how much you use.
AT&T Unlimited Extra® EL is available for $40.99/month per line when you get four lines, plus taxes and fees. That includes unlimited talk, text and data + 75GB of high-speed data. After 75GB, AT&T may temporarily slow data speeds if the network is busy.
AT&T Unlimited Starter® SL is available for $35.99/month per line when you get four lines, plus taxes and fees. That includes unlimited talk, text and data. AT&T may temporarily slow data speeds if the network is busy.

Question 9

How much does AT&T service cost for a single line?

Accepted Answer

The cost of an AT&T wireless plan with a single line will vary depending on the plan you choose.

The Value Plus VL plan may be an affordable option for single-line users since it offers unlimited talk, text and data for $50.99 per month per line plus taxes and fees.

If you choose the AT&T Unlimited Premium® PL plan, the cost will be $85.99 per month for one line, plus taxes and fees. This plan includes unlimited talk, text and high-speed data that can’t slow down based on how much you use and 60GB hotspot data per line per month.²

Question 10

Do you need a 5G plan to get 5G cell phone service?

Accepted Answer

Yes, to use 5G service, you’ll need to have a cell phone plan that provides access to 5G service, be in a location with 5G coverage available, and have a 5G-capable cell phone. All of AT&T’s unlimited plans feature 5G access.*

5G phones without a plan with 5G access will still function using 4G LTE, but you won’t be able to enjoy 5G quality service. For example, if your plan only offers 4G service and you have a 5G phone, your phone will only get a 4G level of service. That’s why, to enjoy your phone’s full potential, it’s so important to have a wireless plan with 5G access. Keep in mind that to enjoy the full 5G experience with a 5G phone and a rate plan with 5G access, you’ll still need to be in an area where 5G is currently available.

Learn more about 5G and its potential benefits.

Question 11

Do AT&T cell phone plans include international service?

Accepted Answer

AT&T unlimited plans offer unlimited talk, text, and data in and between the U.S., Canada, and Mexico at no extra cost.* The AT&T Unlimited Premium® PL plan also offers unlimited talk, text and high-speed data in 20 Latin American countries at no extra cost.

If you’re an AT&T Wireless customer with an unlimited plan and traveling to a country outside of the U.S., Canada, or Mexico, we offer AT&T International Day Pass® for $12 per day. It costs $6 for each additional line used on the same calendar day, and you only pay for the days you use.

If you’re visiting a country included in the International Day Pass, you can call any other eligible International Day Pass country and the U.S. for no additional charge. You’ll be billed International Long Distance rates for calls you make to countries not included in the International Day Pass. Pay-per-use per-minute rates apply unless you add an International Long Distance package to the device you call with. Go to att.com/internationalcalling to review rates and options.

Get started with AT&T International Day Pass.

*Roaming may be at 2G speeds.

Question 12

Can I bundle AT&T wireless service with AT&T internet service?

Accepted Answer

You might be eligible for savings on your AT&T bill when you bundle your AT&T services. Currently, new and existing AT&T customers can save $20 per month on AT&T Fiber with any unlimited wireless plan.

Learn how to save when you bundle your AT&T services.

Question 13

What are the data plan options for my tablet or iPad?

Accepted Answer

You can add a tablet to one of our AT&T Unlimited Your Way® plans for $20.99 per month. In addition, AT&T DataConnect® plans offer access to nationwide AT&T 5G at no additional charge and options for domestic data use for tablets and other connected devices. Learn more about DataConnect plans.

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