Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Browser Options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an App

Remove an icon from your home screen and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup, Sync & Transfer Content (iTunes)

Setup iTunes to sync, backup, or transfer contacts, photos, music, apps, calendars, books, movies, ringtones, and more.

Backup, Sync & Transfer Content (iCloud)

Setup iCloud to sync, backup, or transfer contacts, photos, music, apps, calendars, and more.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.


Add, view, delete, and customize contacts by adding a picture or ringtone.


Make or receive a video or audio call using Facetime.

Airplane Mode

Turn Airplane mode on and off.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Connect to AT&T Microcell

Connect your device to the AT&T MicroCell.

Personal Hotspot

Set up your device as a mobile hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn Wi-Fi Assist, international roaming, or your mobile data connection on or off.


Connect to or remove a saved Wi-Fi network.

Control Center

Use Control Center for quick access to commonly used settings (Airplane mode, Wi-Fi, AirDrop, and AirPlay), apps (Flashlight, clock/alarm/timer, night shift, calculator, and camera), and more.

Device Layout

Hardware features and software navigation of your device.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device by making specific movements with your hand.

Insert SIM Card

Install and remove the SIM.

Keyboard & Typing

Cut and paste, use speech-to-text, and access keyboard settings.

Power Device On or Off

Turn your device on and off and perform a soft reset.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.


Use iMessage to send and receive messages with other iMessage users.

Messaging Settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS), picture (MMS), or iMessages, add, save, and view received attachments and more.

Set Up Email

Add your email account to sync email, contacts, calendar, and notes to your device.


Use one mobile number across multiple devices to send and receive texts, make and receive calls, and more.


Siri lets you use your voice to send messages, schedule meetings, place phone calls, and more.


Access the calendar and manage events.


Start an email or document on iPhone, and then pick up where you left off on your iPad or use your iPad to make and receive phone calls through your iPhone.


Transfer files wirelessly from one compatible device to another.

Camera & Video Settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Take a Picture or Video

Take a screenshot edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer Media To & From a Computer

Transfer files to or from your device and a computer.

Find My iPad

Use Find My iPad to find your device and take additional actions that can help you recover it and keep your data safe.

Secure My Device

Lock or unlock your display, set a screen passcode or Touch ID, get your devices PUK code, or request your device be unlocked from the AT&T network.


Turn on features such as VoiceOver, Hearing aid mode, and more.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI & Serial Number

View the device IMEI, phone, SIM (ICCID) and serial number.

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Improve your app and device performance.

Reset Device

Perform a soft, and factory master reset of the device.

Having device issues?

Fix common service and device problems.