The EBB is a federal government program that provides a temporary benefit on internet service for eligible households, decreasing your bill by up to $50 per month, or up to $75 per month off your bill if you reside on qualifying Tribal lands.
The EBB program is a temporary federal government program. EBB recipients will be notified by email, text message, and/or direct mail prior to the program benefit ending. When the EBB program ends, EBB recipients will be subject to the standard monthly rate for the plan and equipment in effect at that time, and subject to AT&T’s general terms and conditions.
EBB recipients can receive one benefit (home internet or wireless, but not both) per household, not per person. This benefit is limited to the applicant and cannot be transferred to another person.
Then, call us about your options
After you’ve been approved, call us to choose an eligible home internet service and enroll in the EBB with AT&T. Be sure to review all terms and conditions associated with your rate plan. Call 866.986.0963: Weekdays, 8am-10pm; and Saturdays, 8am-5pm ET.
The EBB will apply to the AT&T Internet service plans below. The EBB will be applied in the internet section of your bill as two separate amounts which combined will provide up to $50 per month off your bill, or up to $75 per month off your bill if you reside on qualifying Tribal lands.
Frequently asked questions
- What is the National Verifier?The federal government’s National Verifier, managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and Emergency Broadband Benefit (EBB) program eligibility. There are several ways a household may be eligible. To apply for the EBB program online, go to getemergencybroadband.org or call 833.511.0311.
- How do I qualify?You may qualify for the EBB if:
1. You or someone else in your household participate in one of the following federal assistance programs:
• Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• National School Lunch Program
• Federal Pell Grant
• Veterans Pension and Survivors Benefit
• Tribal programs (and live on qualifying Tribal lands)
2. Your household income is 135% or less than the federal poverty guidelines.
3. You or someone else in your household experienced substantial loss of income since 2/29/20 because you were unemployed or furloughed.
4. You or someone else in your household qualifies for the Lifeline
- How long does it take to apply and get approved? How can I check the status of my application?The quickest way is to apply online via the National Verifier at getemergencybroadband.org. In some cases, response will be in matter of minutes, but it’s possible it can take several days before you receive a response. You can also call 833.511.0311 to request an application be mailed to you or check the status of your application. AT&T does not determine EBB program eligibility.
- Why was my EBB application denied?AT&T does not determine eligibility and will not know why any participant’s application may have been denied. Please contact the National Verifier at 833.511.0311 for any questions on your application status.
- What if I reside on qualifying Tribal lands?Qualifying customers who live on qualifying Tribal lands may be eligible for a tribal EBB of up to $75 per month. See the AT&T Internet Tribal EBB options (up to $75/month off) table below for pricing.
- How does AT&T apply the EBB monthly benefit on my internet service?The EBB monthly benefit will be applied in the Internet section of your bill as two separate amounts which combined will provide up to $50 per month off your bill or up to $75 per month off your bill if you reside on qualifying Tribal lands. You will see an EBB monthly benefit for both your monthly service and for your monthly equipment fee within 1-2 billing periods of your request. See the How the EBB will be applied to your bill table below for details.
- What if I switch to another eligible rate plan while receiving the EBB?If you switch to another eligible rate plan, you will pay the new rate plan amount minus your benefit and any applicable discounts. After the program ends, you will remain on the new rate plan and be charged the then-current rate for that plan.