To file a claim online, go to phoneclaim.com/att.
To file a claim by phone, call Asurion Customer Care at 888.562.8662.
Hours of operation:
Monday to Friday, 7 a.m. to 9 p.m. CT
Saturday to Sunday, 8 a.m. to 8 p.m. CT
If your device is lost or stolen, you should contact AT&T Customer Care at 800.331.0500 to temporarily suspend your service and prevent unauthorized use.
You are required to return your damaged or defective device using the prepaid shipping label provided with the replacement device. You must return the damaged or defective device within 10 days to avoid non‐return charges of up to $850.
If your device is lost or stolen, the requirement to return the device does not apply. However, if the lost device is found, you are required to return it by using the prepaid return label included with the replacement device.