Find a store
Ver en español
Welcome back! We saved your cart items.
Go to cart
Start of main content
Troubleshoot your AT&T service
Having trouble with one of your services? Try our tips, video, and other support options.
Try this first
Restart your TV receiver by holding the
button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
Restart your Wi-Fi
Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.
Find a solution
We may have an article that will give you all the steps you need to fix your problem. Check out the list:
Fix picture problems on U-verse TV
Fix sound problems on U-verse TV
Remote control troubleshooting tips
Troubleshoot/replace your wired U-verse TV receiver
U-verse recorded TV issues
Try the Troubleshoot & Resolve tool on your U-verse TV by pressing
on your remote, then select
Troubleshoot & Resolve
Troubleshoot your internet
Find your Wi-Fi network name and or password
Connect a computer to your Wi-Fi home network
Understand your gateway status lights
Restore dial tone and fix echo
Last updated: December 7, 2022
Did you get the help you needed?
Have questions about your Digital Phone service? Explore our community forums for answers.
Ask the community