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Troubleshoot your AT&T services

If you’re having an issue with one of your services, try the AT&T Troubleshoot & Resolve tool or check out some quick fix tips.

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Quick fix tips for common issues

Try these tips first:
  • Restart your TV receiver(s) by holding the POWER button down for 10 seconds then pressing it again to restart. This process takes 5-8 minutes and will impact any DVR recordings in progress.
  • Restart your Gateway by removing the power cord for one minute then plugging it back in. This will interrupt all of your AT&T services, including phone and TV.
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Find the solution you're looking for

If you're having trouble with your services, we may have an article that will give you all the steps you need to fix your problem. Check out the list:

TV services

Internet services


Digital phone services


Use the Troubleshoot & Resolve tool on your U-verse TV by pressing MENU on your remote, then select Help > Information > Troubleshoot & Resolve.
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