Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, manage browser tabs, and bookmarks.

Download Apps & Games

Download apps from the Galaxy Apps store through your watch or smartphone.

S Health

Use Samsung Health to help manage your health by tracking statistics and your exercise program.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore Device

This tutorial shows how to backup and restore the device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Optimize Battery Life

Tips and tricks to extend your battery performance.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Call Features

Learn what features are available while on an active call.

Contacts

View, call and message contacts.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Airplane Mode

Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Signal & Cellular Data

View cellular network signal, turn international roaming, and your mobile data connection on or off.

Wi-Fi

How to turn Wi-Fi on or off, scan for Wi-Fi networks, connect to a Wi-Fi network, and remove a saved Wi-Fi network.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Watch Assembly

This tutorial shows how to change the wrist band of the device.

Activate your Watch

Learn how to activate your device using Bluetooth and QR Code.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Gestures & Motion

Learn how to navigate your device

Getting Started

How to get started with your new device.

Keyboard & Typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Add shortcuts and widgets, access the notification panel, changing clock face, and more.

QR Code

Use a QR Code to set up the eSIM mobile network.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Manage Email

This tutorial shows how to manage email on your device.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

PPT Controller

Learn how to use PPT controller on the watch to manage a slideshow.

Reminders

Keep track of all the things you need to know like due dates and locations.

Hello Bixby

How to access and use Hello Bixby

SOS

Learn how to set up and access SOS on the device.

Calendar

Access the calendar and view events.

Change Clock Style

This tutorial shows how to change the style of the clock on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Transfer Media to Gear

This tutorial shows how to transfer media to your Gear device.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Find My Mobile

This tutorial shows how to find your device in the event of it being lost or stolen.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock the device screen, set and change security lock.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing.

Date, Time & Alarm

Learn how to manually set the date and time.

Display

Change the display time out and brightness.

Notifications & Alerts

Change volume settings, ringtones, and notification alerts.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device IMEI, phone, SIM (ICCID) and serial number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Watch (R805U/R815U)

Learn how to update the software of the Samsung Galaxy Watch (R805U/R815U).

Software Version

Determine your current software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a power cycle or factory reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Access and check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set Up Voicemail

How to set up your voicemail inbox.

Having device issues?

Fix common service and device problems.