Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.

Download Apps & Games

Download apps, games, music, movies, check for an update, reinstall an app and more using Play Store.

Remove an App

Remove an icon from your home screen and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Block Calls

Block or unblock calls from your device.

Call Forwarding

Manage call forwarding from your device.

Call Protect

Learn how to set up AT&T Call Protect for an HD Voice-capable smartphone on your AT&T wireless account.


Add, view, delete, and customize contacts by adding a picture or ringtone.

Enhanced Push-to-Talk

Use Enhanced Push to Talk (EPTT) to make and receive calls.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Airplane Mode

Turn Airplane mode on and off. Airplane mode will disable all wireless services on the device. Calls, data, and text messages cannot be sent or received. Disable Airplane mode to restore regular device function.


Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn international roaming or your mobile data connection on or off.


How to connect to a Wi-Fi network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Navigation

Control your device by making specific movements with your hand.

Google Sign-In

Add your Google account to sync Gmail, Chrome, YouTube, Google Maps, and more.

Insert SIM & Memory Card

Install and remove the SIM and memory card (microSD).

Keyboard & Typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Power Device On or Off

Turn your device on and off.


Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Block Messages

Block or unblock messages from your device.

Email Settings

Manage email settings such as sync frequency, signature, deleting an email account, and more.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Add your email accounts so you can read and send email on your device.

Outdoor Report

Learn how to use Outdoor Report for easy access to outdoor apps.

Voice Control

Use voice commands to control your device and access voice control settings.


Access the calendar and manage events.

Dura Grid

About Dura Grid


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View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Camera & Video Settings

Manage camera and video settings including flash, timer, recording mode, storage location, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a Picture or Video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer Media To & From a Computer

Transfer files to or from your device and a computer.


Android Factory reset protection allows you to prevent non authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, pattern, or fingerprint), get your PUK code, or request your device be unlocked from the AT&T network.


Accessibility features allow you to improve the usability of your device for users affected by impaired vision or hearing, cognitive difficulty, or reduced dexterity.

Date & Time

Set the date and time.


Change the brightness, display time out, and orientation.


Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device serial number, IMEI, and phone number.

Fix software update issues

Start a flow to troubleshoot software update issues.

Software update for the Kyocera DuraForce Pro (E6820)

Learn how to update the software of the Kyocera DuraForce Pro (E6820).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Clear the app cache, force stop an app, check for updates, remove an app, and reinstall an app.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set Up Voicemail

Set up voicemail, check messages, and change or reset password.