Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, use browser tabs and bookmarks, and access browser settings to clear history, manage pop-ups, adjust text size, and more.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

My Files

Use My Files to open and manage downloaded and device created files

Remove an App

Move or uninstall Apps from your home screen, and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & Restore with Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Microsoft OneDrive

Save files to OneDrive and access them from any device, like your PC, tablet, or phone.

Optimize Battery Life

Tips and tricks to extend your battery performance.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Airplane Mode

Airplane Mode disables all wireless services (calls, data and text messages) on the device. Disable Airplane mode to restore regular functions.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile Hotspot

Use your AT&T device as a mobile Wi-Fi hotspot to share your data connection with Wi-Fi-capable devices such as: smartphones, tablets, netbooks, MP3 players, and more.

Signal & Cellular Data

View cellular network signal, turn on or off international roaming, and your mobile data connection.

Wi-Fi

How to connect to a Wi-Fi network.

User Accounts

Create and manage separate user accounts for your device.

Activate Device

Activate your rate plan using AT&T AllAccess.

AT&T AllAccess

View data usage, set data usage alerts, pay bills, add features, and more.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after having done a factory reset.

Gestures & Motion

Control your device by making specific movements with your hand.

Insert SIM & Memory Card

Install and remove the SIM and memory card (MicroSD).

Keyboard & Typing

Navigate your keyboard, copy and paste text, use speech-to-text, and access keyboard settings.

Learn & Customize the Home Screen

Choose your background, choose a theme, add/remove apps to/from the home screen, and add/remove folders to/from the home screen.

Specifications

View your device's SIM card type, OS, network technology, operating frequencies, physical characteristics and storage.

Email Settings

Access and manage email settings such as signature, sync frequency, delete an account, and add an account.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Send & Receive Email

Send and receive email, add and download email attachments, refresh the inbox, respond to an email, view and save an attachment, and delete an email.

Set Up Email

Add your email account to sync email, contacts, calendar, and notes to your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Air Command

Learn how to access and use Air Command.

Samsung Flow

Learn how to access and use Samsung Flow.

Screen Projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.).

S Mode

Learn how to access and use S Mode.

Calendar

Access the calendar to create, edit and delete events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Access, Store Photos & Videos

Learn how to access and store Photos & videos.

Advanced Photo & Video Features

Access Camera modes, effects, filters, customize settings, and crop a photo.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & Video Settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Fix audio issues

Start a flow to troubleshoot audio issues.

Fix camera issues

Start a flow to troubleshoot camera issues.

Take a Picture or Video

Take a picture or video, use the front and rear camera, and switch between camera and video modes.

Take a Screenshot

Take a screenshot on your device.

Transfer Photos & Videos

Transfer photos and videos to or from your device and a computer.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-Theft

Set up your device so you can remotely locate and control.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure My Device

Lock or unlock your display, set a screen security lock type (PIN, Fingerprint, or Windows Hello), get your PUK code, or request your device be unlocked from the AT&T network.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Navigate to accessibility features and turn on Narrator.

Date, Time & Alarm

Set the date, time, or an alarm.

Display

Change the display time out, brightness and orientation.

Notifications & Alerts

Learn how to access and adjust notification settings, and turn notifications on or off.

Sounds

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI, Phone & Serial Number

View the device IMEI, phone and serial numbers.

Fix software update issues

Start a flow to troubleshoot software update issues.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software update for the Samsung Galaxy Book2 (W737A)

Learn how to update the software of the Samsung Galaxy Book2 (W737A).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

View data usage and set data limits using AT&T AllAccess.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix screen issues

Start a flow to troubleshoot screen issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Having device issues?

Fix common service and device problems.