Virtual Shopping Expert
Our virtual experts bring the store to you
Easily switch to AT&T or add a line to your account with a quick video chat.
Virtual experts are available Mon.-Fri. 7AM-11PM CT, Sat. 7AM-9PM CT, and Sun. 8AM-8:30PM CT.
Start video chat

How it works

Select Start video chat above

Select Start video
chat
above

Enter your preferred phone number
when our chat portal opens.

Look for a call from us

Look for a call from us

While this is a video call, you’ll never
be on camera.

Enjoy your one-on-one shopping experience

Enjoy your one-on-one
shopping experience!

Get the same in-store experience to switch
to AT&T or add a line.

Shop online anytime

Our experts are available Mon.-Fri. 7AM-11PM CT, Sat. 7AM-9PM CT, and Sun. 8AM-8:30PM CT.
If those times don't work, you can shop online, anytime.

Phones & devices

Wireless plans

Our latest deals

AT&T 5G

Looking for account support instead?

Choose from the options below to get your account questions answered.

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Ask the AT&T community

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Contact us with additional questions

Frequently asked questions

  • What is live shopping assistance?
    Live shopping assistance is a live, one-way video experience for you to talk with our virtual experts about the best device and unlimited plan for you.
  • Who can benefit most from live shopping assistance?
    Working with a virtual expert allows you to shop from the comfort of your own home. Our virtual experts can help you set up new service with AT&T, or add a line, and guide you through the process of picking out the best unlimited plan and phone to meet your needs.
  • How do I get my order?
    Orders are shipped to your home within 2-3 business days.