Device help

Get step-by-step help and info for your device.

Browse the Web

How to Navigate the web from device

Browser options

Access browser settings to clear history, set homepage, adjust text size, manage pop-up, change the default browser, and restore default settings.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup and restore with computer

Backup and restore your device with a computer.

Battery life

Tips and tricks to extend your battery performance.

Charge the battery

Tips on charging your battery.

Block or Unblock Calls

Block or unblock calls from your device.

Call forwarding

Manage call forwarding from your device.

Caller ID

Show or hide your caller ID when making calls.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-call options

Learn what features are available while on an active call.

Make & receive a call

Place, receive, and reject a call.

Speed dial

Use speed dial and manage speed dial contacts.

Airplane mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Signal & cellular data

View cellular network signal, turn international roaming, and your mobile data connection on or off.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Gestures & navigation

Control your device by making specific movements with your hand.

Keyboard & typing

Cut and paste, use speech-to-text, and access keyboard settings.

Learn and customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Phone assembly

Install and remove the SIM and battery.

Power device on or off

Turn your device on and off.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

Email settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging settings

Change text (SMS) and picture (MMS) settings.

Send & receive email

Add and download email attachments, respond to an email and more.

Send & receive messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set up personal email

Add your personal email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Calendar

Access the calendar and manage events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & video settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Take a picture or video

Take and edit a picture or video, use the front camera, and switch between camera and video modes.

Transfer media to & from a computer

Transfer files to or from your device and a computer.

View & share photos or videos

Access, view, and share your photos and videos.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Date & time

Set the date and time.

Display

Change the display time out, brightness and orientation.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

Check the available device storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) and serial number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

Ads, Pop-ups, & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset device

Perform a soft, factory, and alternate master reset of the device.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Access Voicemail

Check your voicemail messages.

Change or reset voicemail password

Reset a forgotten password or change an existing voicemail password.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set up voicemail

Set up voicemail on your device.

Having device issues?

Fix common service and device problems.