Device help

Get step-by-step help and info for your device.

Browse the Web

Browse the web, add bookmarks, and access browser settings to clear history and block or unblock pop-ups.

Download Apps & Games

Download apps, games, movies, music, books, magazine, newspapers and more.

Remove an App

Remove an icon from your home screen and delete apps from your device.

View or Close Running Apps

How to view, switch between, and close running applications.

Backup & Restore with a Computer

Backup and restore your device with a computer.

Backup & Restore with Memory Card

Backup contacts, photos, and files to increase device memory or transfer to another device.

Backup & Restore with Google

Backup Google account data in the event you have to replace or reset your device so you can restore later.

Battery Life

Tips and tricks to extend your battery performance.

Charge the Battery

Tips on charging your battery.

Block Calls

Block or unblock calls from your device.

Call Forwarding

Manage call forwarding from your device.

Contacts

Add, view, delete, and customize contacts by adding a picture or ringtone.

In-Call Options

Learn what features are available while on an active call.

Make & Receive a Call

Place, receive, and reject a call.

Airplane Mode

Turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Mobile Hotspot

Set up your device as a personal hotspot and share your data connection with Wi-Fi-capable devices.

Signal & Cellular Data

View cellular network signal, turn international roaming or your mobile data connection on or off.

Wi-Fi

How to connect to a Wi-Fi network.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device Setup

Set up your device for the first time or after a factory reset, use Setup & Transfer and enable Easy Mode.

Gestures & Navigation

Control your device by making specific movements with your hand.

Google Sign-In

Add your Google account to access Gmail and the Play Store, receive personalized Google search results, and automatically log in for all other Google-based services on your device.

Insert SIM & Memory Card

Install and remove the SIM and memory card (MicroSD).

Keyboard & Typing

Keyboard functions, Auto-complete, Swype, Copy & Paste and Keyboard settings.

Learn & Customize the Home Screen

Make changes to wallpaper, themes, home screen panels, folders and screen grid.

Power Device On or Off

Turn your device on and off.

Specifications

Determine your device's SIM card type, operating frequencies, physical characteristics, storage, and more.

AT&T Messages Backup & Sync

View text and picture messages, calls, and voicemail messages in a single inbox. Send and receive messages from your tablet or computer.

Block Messages

Block messages from your device.

Email Settings

Manage email settings such as sync frequency, server settings, signature, deleting an email account, and more.

Messaging Settings

Change text (SMS), picture (MMS), emergency, and AMBER alert settings.

Send & Receive Email

Add and download email attachments, respond to an email and more.

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.

Set Up Email

Add your email accounts so you can read and send email on your device.

Voice Control

Use voice commands to control your device and access voice control settings.

BlinkFeed

Get social network updates, news, and more on HTC BlinkFeed

Calendar

Access the calendar to create, edit and delete events.

HBO Max

All of HBO together with new hits, classic favorites, plus new Max Originals.

Camera & Video Settings

Manage camera and video settings including flash, timer, voice control, recording mode, storage location, and more.

Take a Picture or Video

Take and edit a picture or video, use the front and rear camera, and switch between camera and video modes.

Transfer Media To & From a Computer

Transfer files to or from your device and a computer.

Anti-Theft

Set up your device so you can remotely locate and control.

Reset Pattern Lock

Reset a forgotten pattern lock.

Secure My Device

Lock or unlock your display, set a screen security lock type (pin, password, or pattern), get your PUK code, or request your device be unlocked from the AT&T network.

Accessibility

Turn on features such as Voice Assistant, Flash Notifications, and more.

Date & Time

Set the date and time and use the alarm clock.

Display

Change the display time out, brightness and orientation.

Sounds & Alerts

Change volume settings, ringtones, and notification alerts.

Available Memory

Check the available device storage.

Find IMEI, Serial Number & Phone Number

View the device IMEI, phone, and serial number.

Software update for the HTC One M9 (0PJA110)

Learn how to update the software of the HTC One M9 (0PJA110).

Software Version

Determine your current device software version and check for updates.

View & Manage Data

Access Usage Manager to view data usage, set data limits, and see the apps using the most data.

App Troubleshooting

Use application manager to improve your app and device performance.

Reset Device

Perform a soft, factory, and alternate master reset of the device.

Access Voicemail

Check your voicemail messages.

Change or Reset Voicemail Password

Reset a forgotten password or change an existing voicemail password.

Manage voicemail settings and security

Learn how to manage your voicemail, including recording a personal greeting and changing your password.

Set Up Voicemail

Set up voicemail, check messages, and change or reset password.

Having device issues?

Fix common service and device problems.