Device help

Get step-by-step help and info for your device.

Browse the Web

Open the Browser and surf the Internet as efficiently as possibly.

Browser options

This article provides an overview of the Browser settings.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

Maps

This tutorial shows how to access the Maps application, enter an address to get directions, and then how to exit the directions.

Remove an app

This article describes how to delete an app.

Take notes

This article describes taking notes through the Keep app.

View or close running apps

This article describes how to View and close running applications.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Backup & restore with memory card

This article describes how to backup and restore with memory card.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

This article describes how to charge the battery.

Contacts

This article describes how to create, edit, or delete a contact.

Airplane mode

How to enable or disable Flight Mode.

Bluetooth

This article describes how to connect to a Bluetooth enabled device.

Mobile hotspot

How to enable and disable Wi-Fi hotspot features.

Signal & data availability

This article provides an overview of signal and data availability.

Wi-Fi

This article describes how to connect to a Wi-Fi network.

Specifications

This is an overview of the technical specifications.

User accounts

This article describes how to add user accounts.

AT&T AllAccess

An overview of AT&T AllAccess.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

This article provides an overview of the device layout.

Google sign-in

This article describes how to sign into Google.

Insert SIM & memory card

This article describes how to install the SIM card and battery

Learn & customize the home screen

This tutorial walks through how to learn and customize the home screen.

Notifications & icons

This article provides an overview of the messages and icons that appear in the notifications menu.

Power device on or off

Turn your device on and off.

Search

This article describes how to perform a search.

Email options

This article provides an overview of email settings.

Send & receive email

This article describes how to send and receive email messages.

Set up corporate email

Add your Exchange email account to sync email, contacts, calendar, and notes to your device.

Set up personal email

Add your personal email account to sync email, contacts, calendar, and notes to your device.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Record a voice memo

Record voice memos using your device.

Voice control

This article describes how to control the device by voice.

Calendar

This article describes how to create, edit, or delete a calendar event.

AT&T Personal Cloud

Back up and sync your contacts, photos, videos, and more from your device.

Camera & video settings

How to change the camera settings.

Play music

Listen to your favorite music.

Take a picture or video

This article describes how to take a picture or video.

Transfer media to & from computer

Transfer files to or from your device and a computer.

View & share photos or videos

This article describes how to view and share photos or videos.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Anti-theft

Set up your device so you can remotely locate and control.

Pattern screen lock

This article describes how to set a pattern screen lock.

Reset pattern lock

This article describes how to reset a pattern lock.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate their devices, manage  their internet use, block apps or websites, and more.

Secure my device

This article describes how to lock and unlock the screen.

Set or change password security

Enable or change the password on your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

This article describes the accessibility features of the device.

Change alerts

This tutorial shows how to change alerts on your device.

Change wallpaper

This article describes how to change the wallpaper, or background, of the home screens.

Date & time

This article describes how to manually edit the time and date.

Display

This article provides an overview of display settings.

Location services & GPS

This article describes how to enable location services.

Volume

This tutorial shows how to adjust the volume on your device.

Available memory

This article describes how to check for available system or external storage memory.

Find IMEI & serial number

How to find the IMEI number.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

View device software version

This article describes how to locate and update device software.

View & manage data

This tutorial shows how to view and manage data on your device.

Software Update for the AT&T Trek HD (9020A)

Learn how to update the software of the AT&T Trek HD (9020A).

Software update for the AT&T Trek HD (9020A)

Learn how to update the software of the AT&T Trek HD (9020A)

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Reset device

This article describes how to perform a factory reset.

Safe Mode

Android phones have a feature called Safe Mode, which can help you rule out problematic apps as the cause of your device problems.

Having device issues?

Fix common service and device problems.