Device help

Get step-by-step help and info for your device.

AT&T Navigator

Get directions and navigation using AT&T Navigator.

Download apps & games

Download apps, games, movies, music, books, magazine, newspapers and more.

View or close running apps

How to view, switch between, and close running applications

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Backup & restore with memory card

Backup and restore contacts, photos, & files using a memory card.

Fix backup, sync, restore or transfer issues

Start a flow to troubleshoot backup, sync, restore or transfer issues.

Battery life

Tips & tricks to extend your battery performance.

Charge the battery

How to charge your battery.

AT&T ActiveArmor Mobile Security

Use AT&T ActiveArmor to automatically block fraudulent calls, warn  about phone spam, and temporarily block unwanted calls.

Block or Unblock Calls

Block or unblock calls from your device.

Caller ID

Learn how to show or hide your caller ID when making calls.

Call forwarding

Learn how to manage call forwarding from your device.

Conference calling

Add another person to your call, merge calls, place someone on hold and more.

Fix call forwarding or caller id issues

Start a flow to troubleshoot call forwarding or caller ID issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

In-call options

Learn what features are available while on an active call.

Airplane mode

Learn how to turn Airplane mode on and off.

Bluetooth

Turn Bluetooth on or off, scan and connect to other Bluetooth devices, and unpair a connected device.

Fix Bluetooth issues

Start a flow to troubleshoot Bluetooth issues.

Fix hotspot issues

Start a flow to troubleshoot hotspots issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix Wi-Fi issues

Start a flow to troubleshoot Wi-Fi issues.

Mobile hotspot

How to set up your device as a mobile hotspot to share your data connection with Wi-Fi-capable devices.

NFC

Use NFC to share content such as photos and contacts between compatible devices.

Mobile network status

View signal strength, network connection status, and enable/disable mobile network and international roaming.

Wi-Fi

How to connect your device to a Wi-Fi network.

Action Center

This article provides an overview of Action Center.

Search

Perform a text and voice search on your device and how to adjust search settings.

Learn How to Clean Your Device

Get tips on the best way to keep your device clean.

Device layout

Provides an overview of the device layout.

Learn & customize the home screen

Add shortcuts and widgets, access the notification panel, changing wallpaper, and more.

Microsoft account sign-in

Sign in using your Microsoft account to access Xbox LIVE, Windows Phone Store, and more.

Phone assembly

How to install the battery, SIM, and memory card (for applicable devices).

Power device on or off

Turn your device on and off.

Block messages

Learn how to block messages from your device.

Fix email issues

Start a flow to troubleshoot email issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Messaging settings

Set text (SMS) and picture (MMS) message alerts, limits, display options and more.

Send & receive email

Add and download email attachments, respond to an email and more.

Set up corporate email

Add an Exchange email account so you can read and send email on your device.

Set up personal email

Add your personal email accounts so you can read and send email on your device.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

myAT&T

View and pay your AT&T bills online, manage your account, reset passwords, or upgrade your AT&T services.

Screen projecting

Project photos, videos, and media on your device to another device (TV, tablet, computer, etc.)

Voice control

Use voice commands to control your device and access voice control settings.

Calendar

Learn how to access the calendar and manage events.

Cortana

How to set up and use Cortana, a personal assistant that provides help whenever you need it.

AT&T Personal Cloud

Use AT&T Personal Cloud to back up and sync your contacts, photos, videos, and more from your device to the cloud.

Camera & video settings

How to change the camera settings.

Fix audio issues

Start a flow to troubleshoot audio issues.

View & share photos or videos

Access, view, and share your photos and videos.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Learn about the AT&T Secure Family app

Do your children have smart devices? Use Secure Family to locate your family's devices, manage  their internet use, block apps or websites, and more.

Secure my device

Lock the device screen, set and change security lock, and locate device.

Set or change password security

Enable or change the password on your device.

Viruses & Malware

Learn how to determine if you might have harmful software (malware) on your device and get tips to help fix the issue.

Accessibility

Turn on features such as TalkBack, Hearing aid mode, and more.

Change alerts

This article describes how to change the device's alerts.

Change ringtones

Choose which ringtone your device will use to alert you to incoming calls.

Date & time

Set the date & time.

Display

Change the display time out, brightness and orientation.

Location services & GPS

This article provides an overview of location services and GPS features.

Sounds & alerts

Change volume settings, ringtones, and notification alerts.

Available memory

This article describes how to check the available storage.

Find IMEI & serial number

View the device IMEI, phone, SIM (ICCID) & serial number.

Software version

Determine your current device software version and check for updates.

View & manage data

Access Usage Manager to view data usage, set data limits, & see the apps using the most data.

Ads, Pop-ups & Notifications

Free apps typically get revenue through ads, pop-ups, or notifications. Learn how to manage these on your device.

Fix contacts or photos issues

Start a flow to troubleshoot contacts or photos issues.

Fix Internet issues

Start a flow to troubleshoot internet issues.

Fix messaging issues

Start a flow to troubleshoot messaging issues.

Fix phone call issues

Start a flow to troubleshoot phone call issues.

Fix power and battery issues

Start a flow to troubleshoot power and battery issues.

Fix SIM card issues

Start a flow to troubleshoot SIM card issues.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Manufacturer contact info

View the device manufacturers website and support number.

Access Voicemail

Check your voicemail messages.

Fix voicemail issues

Start a flow to troubleshoot voicemail issues.

Set up Voicemail

Set up voicemail on your device.

Samsung ATIV S Neo (I187)

Having device issues?

Fix common service and device problems.
Get the AT&T ActiveArmor app

Download the free ActiveArmor app to:

  • Help block spam and fraud calls
  • Secure your device and the stuff on it
  • Get notified of data breaches
Get the AT&T Device Help app

Use the device help app to:

  • View customized device tutorials
  • Run device health check
  • Get help with common device issues